Guarisco Autoclave - Phoenix Blu Top 18L/24L LCD + Free Water Distiller
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Phoenix Blu Top
This autoclave is equipped with a 4" high resolution LCD DISPLAY that allows you to view the graph of the sterilization cycle and the sterilization parameters in real time. This version is available with a USB port for automatic saving of the sterilization cycle data on a USB key and with INTEGRATED PRINTER as optional.
The Phoenix Blu It's the only autoclave that gives you full hospital grade sterilization while fitting perfectly in small spaces. No more worrying that your compact sterilizer isn't good enough. This little powerhouse does everything the big machines do, just in a package that actually fits your office.
Here's what makes it perfect for small practices: The water purification system sits right on top of the machine, not beside it. This means you get automatic water handling without taking up any extra floor or counter space. Just connect it to your water line, and you're done. Perfect sterilization in the smallest footprint possible.
The best part? You get the same Class B sterilization as the big hospital machines. Every instrument comes out perfectly sterile, whether it's solid tools, hollow instruments, or wrapped items. Your patients get the same level of safety as they would in a major medical center.
Why Phoenix Blu Top?
-
Hospital grade: Full Class B sterilization kills everything, every time.
-
Space saving design: Water system mounts on top, not beside the machine.
-
Automatic water handling: No tanks to fill or empty, connects to your tap.
-
Fast 15-minute cycles: Quick turnaround means more time with patients.
-
Easy to read display: Clear screen shows exactly what's happening.
-
Perfect documentation: Saves all sterilisation records automatically.
-
Quiet operation: Won't disturb patients or interrupt treatments.
2 Years Warranty on defective spare parts (not subject to wear)
LCD DISPLAY
The multilingual display shows the graph of the cycle in use and provides the operator with instant data, on the pressure or temperature inside the chamber or on the function in progress. In addition, the screen shows warning / error messages supported by an audible alarm.
USB PORT
Every Phoenix Blu autoclave comes with a built-in USB port, no matter the version. Simply insert the supplied USB stick to save and archive all sterilization data forever.
The Phoenix Blu PRINTER version includes both a USB port and an integrated thermal printer. It automatically prints sterilization results on thermal paper, so you can file physical receipts as proof of completed and successful sterilization cycles.
STAND-BY FUNCTION
The stand-by function keeps the sterilization chamber warm between uses. This saves 10–15 minutes on the next cycle and helps prevent moisture buildup during overnight standby.
DRYING
With Phoenix Blu, you’re in control.
Forget preset cycles choose your drying time for every sterilization:
1, 5, or 10 minutes depending on your needs.
12 STERILIZATION CYCLES
Includes 4 sterilization cycles at either 134 °C or 121 °C, all in Class B.
By adjusting the drying time (1, 5, or 10 minutes) with the DRY button, you can achieve up to 12 custom cycle combinations.
Every cycle can also be used as a rapid cycle.
3 TEST CYCLES
Built-in safety and performance test cycles:
-
Helix Test
-
Bowie & Dick Test
-
Vacuum Test
ULTRA-FAST STEAM GENERATOR
Phoenix Blu uses a latest-generation external steam generator an ULTRA-RAPID version.
Key benefits:
-
Reduces chamber fill time
-
Speeds up the entire sterilization process
-
Transforms water into steam almost instantly
-
Prevents limescale buildup in internal parts
QUALITY AND SPEED
Every clinic wants reliability and efficiency. Phoenix Blu delivers both.
-
Built with only high-quality components
-
Every element and its position is carefully designed
-
Makes maintenance fast and simple whether routine or special
DOUBLE-HEAD VACUUM PUMP
The vacuum pump is the heart of Class B sterilization.
Phoenix Blu uses only high-efficiency, double-head vacuum pumps with three fractionated vacuum phases, ensuring deep sterilization of every instrument.
INDEPENDENT AND INSPECTABLE TANKS
Equipped with two separate tanks one for distilled water, the other for used water.
-
Easily accessed by unscrewing the top cover
-
Quick and straightforward maintenance
-
Built-in water quality control system: checks water conductivity and alerts if levels exceed 15 μS
AIR / WATER SEPARATOR
Inside the autoclave are two condensers:
-
One converts steam back into water
-
The other separates air from water
This feature helps protect internal parts from steam or corrosive liquids, preventing damage to key components like the vacuum pump.
QUICK DRAIN PIPE
All Phoenix Blu models feature a quick coupling system for water loading and draining.
-
Positioned at the front for easy access
-
Optional rear exhaust available by request (standard on some models)
| Specification | Phoenix Blu 18 | Phoenix Blu 24 |
|---|---|---|
| General Information | ||
| Sterilization System | Steam Sterilizer (Autoclave) | Steam Sterilizer (Autoclave) |
| Medical Device Class | Class IIb | Class IIb |
| Class (UNI EN 13060) | Class B | Class B |
| Physical Specifications | ||
| External Dimensions | 462 × 445 × 600 mm (W × H × D) | 462 × 445 × 600 mm (W × H × D) |
| Weight | Net: 54 kg | Gross: 56 kg | Net: 56 kg | Gross: 59 kg |
| Sterilization Chamber | 255 × 360 mm (ø × D) | 255 × 460 mm (ø × D) |
| Trays (3 included) | 285 × 190 mm | 385 × 190 mm |
| Power & Installation | ||
| Power Consumption | 1800 W | 1800 W |
| Voltage | 220 V | 220 V |
| Min. Support Surface Depth | 500 mm | 500 mm |
| Min. Support Surface Width | 460 mm | 460 mm |
| Min. Space for Water Loading | 165 mm | 165 mm |
| Operating Parameters | ||
| Sterilization Temperature | 121°C - 134°C | 121°C - 134°C |
| Maximum Temperature | 138°C | 138°C |
| Working Pressure | 121°C: 1.0-1.3 bar (STP) 134°C: 2.0-2.4 bar (STP) |
121°C: 1.0-1.3 bar (STP) 134°C: 2.0-2.4 bar (STP) |
| Max Working Empty | -0.9 bar (STP) | -0.9 bar (STP) |
| Maximum Pressure | 2.5 bar | 2.5 bar |
| Water System | ||
| Water Tank Capacity | Distilled: 4.6 L | Used: 5.0 L | Distilled: 4.6 L | Used: 5.0 L |
| Water Consumption per Cycle | 0.30-0.55 L (15 cycles) | 0.40-0.60 L (11 cycles) |
| Filtration | ||
| Bacteriological Filter (Air) | ø 56 mm | 0.3 μm capacity | ø 56 mm | 0.3 μm capacity |
**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**
See manual and certifications here
- Description
- Why Buy From Us
- Shipping
- Return & Refund Policy
- Payments Policy
![]()
Phoenix Blu Top
This autoclave is equipped with a 4" high resolution LCD DISPLAY that allows you to view the graph of the sterilization cycle and the sterilization parameters in real time. This version is available with a USB port for automatic saving of the sterilization cycle data on a USB key and with INTEGRATED PRINTER as optional.
The Phoenix Blu It's the only autoclave that gives you full hospital grade sterilization while fitting perfectly in small spaces. No more worrying that your compact sterilizer isn't good enough. This little powerhouse does everything the big machines do, just in a package that actually fits your office.
Here's what makes it perfect for small practices: The water purification system sits right on top of the machine, not beside it. This means you get automatic water handling without taking up any extra floor or counter space. Just connect it to your water line, and you're done. Perfect sterilization in the smallest footprint possible.
The best part? You get the same Class B sterilization as the big hospital machines. Every instrument comes out perfectly sterile, whether it's solid tools, hollow instruments, or wrapped items. Your patients get the same level of safety as they would in a major medical center.
Why Phoenix Blu Top?
-
Hospital grade: Full Class B sterilization kills everything, every time.
-
Space saving design: Water system mounts on top, not beside the machine.
-
Automatic water handling: No tanks to fill or empty, connects to your tap.
-
Fast 15-minute cycles: Quick turnaround means more time with patients.
-
Easy to read display: Clear screen shows exactly what's happening.
-
Perfect documentation: Saves all sterilisation records automatically.
-
Quiet operation: Won't disturb patients or interrupt treatments.
2 Years Warranty on defective spare parts (not subject to wear)
LCD DISPLAY
The multilingual display shows the graph of the cycle in use and provides the operator with instant data, on the pressure or temperature inside the chamber or on the function in progress. In addition, the screen shows warning / error messages supported by an audible alarm.
USB PORT
Every Phoenix Blu autoclave comes with a built-in USB port, no matter the version. Simply insert the supplied USB stick to save and archive all sterilization data forever.
The Phoenix Blu PRINTER version includes both a USB port and an integrated thermal printer. It automatically prints sterilization results on thermal paper, so you can file physical receipts as proof of completed and successful sterilization cycles.
STAND-BY FUNCTION
The stand-by function keeps the sterilization chamber warm between uses. This saves 10–15 minutes on the next cycle and helps prevent moisture buildup during overnight standby.
DRYING
With Phoenix Blu, you’re in control.
Forget preset cycles choose your drying time for every sterilization:
1, 5, or 10 minutes depending on your needs.
12 STERILIZATION CYCLES
Includes 4 sterilization cycles at either 134 °C or 121 °C, all in Class B.
By adjusting the drying time (1, 5, or 10 minutes) with the DRY button, you can achieve up to 12 custom cycle combinations.
Every cycle can also be used as a rapid cycle.
3 TEST CYCLES
Built-in safety and performance test cycles:
-
Helix Test
-
Bowie & Dick Test
-
Vacuum Test
ULTRA-FAST STEAM GENERATOR
Phoenix Blu uses a latest-generation external steam generator an ULTRA-RAPID version.
Key benefits:
-
Reduces chamber fill time
-
Speeds up the entire sterilization process
-
Transforms water into steam almost instantly
-
Prevents limescale buildup in internal parts
QUALITY AND SPEED
Every clinic wants reliability and efficiency. Phoenix Blu delivers both.
-
Built with only high-quality components
-
Every element and its position is carefully designed
-
Makes maintenance fast and simple whether routine or special
DOUBLE-HEAD VACUUM PUMP
The vacuum pump is the heart of Class B sterilization.
Phoenix Blu uses only high-efficiency, double-head vacuum pumps with three fractionated vacuum phases, ensuring deep sterilization of every instrument.
INDEPENDENT AND INSPECTABLE TANKS
Equipped with two separate tanks one for distilled water, the other for used water.
-
Easily accessed by unscrewing the top cover
-
Quick and straightforward maintenance
-
Built-in water quality control system: checks water conductivity and alerts if levels exceed 15 μS
AIR / WATER SEPARATOR
Inside the autoclave are two condensers:
-
One converts steam back into water
-
The other separates air from water
This feature helps protect internal parts from steam or corrosive liquids, preventing damage to key components like the vacuum pump.
QUICK DRAIN PIPE
All Phoenix Blu models feature a quick coupling system for water loading and draining.
-
Positioned at the front for easy access
-
Optional rear exhaust available by request (standard on some models)
| Specification | Phoenix Blu 18 | Phoenix Blu 24 |
|---|---|---|
| General Information | ||
| Sterilization System | Steam Sterilizer (Autoclave) | Steam Sterilizer (Autoclave) |
| Medical Device Class | Class IIb | Class IIb |
| Class (UNI EN 13060) | Class B | Class B |
| Physical Specifications | ||
| External Dimensions | 462 × 445 × 600 mm (W × H × D) | 462 × 445 × 600 mm (W × H × D) |
| Weight | Net: 54 kg | Gross: 56 kg | Net: 56 kg | Gross: 59 kg |
| Sterilization Chamber | 255 × 360 mm (ø × D) | 255 × 460 mm (ø × D) |
| Trays (3 included) | 285 × 190 mm | 385 × 190 mm |
| Power & Installation | ||
| Power Consumption | 1800 W | 1800 W |
| Voltage | 220 V | 220 V |
| Min. Support Surface Depth | 500 mm | 500 mm |
| Min. Support Surface Width | 460 mm | 460 mm |
| Min. Space for Water Loading | 165 mm | 165 mm |
| Operating Parameters | ||
| Sterilization Temperature | 121°C - 134°C | 121°C - 134°C |
| Maximum Temperature | 138°C | 138°C |
| Working Pressure | 121°C: 1.0-1.3 bar (STP) 134°C: 2.0-2.4 bar (STP) |
121°C: 1.0-1.3 bar (STP) 134°C: 2.0-2.4 bar (STP) |
| Max Working Empty | -0.9 bar (STP) | -0.9 bar (STP) |
| Maximum Pressure | 2.5 bar | 2.5 bar |
| Water System | ||
| Water Tank Capacity | Distilled: 4.6 L | Used: 5.0 L | Distilled: 4.6 L | Used: 5.0 L |
| Water Consumption per Cycle | 0.30-0.55 L (15 cycles) | 0.40-0.60 L (11 cycles) |
| Filtration | ||
| Bacteriological Filter (Air) | ø 56 mm | 0.3 μm capacity | ø 56 mm | 0.3 μm capacity |
**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**
See manual and certifications here
Why Buy From Us?
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Zentra.
Free Shipping within the EU. No extra charges. Ever.
Price Match Guarantee. Best prices online guaranteed.
30 Day Easy Returns. No happy with your product? we'll take it back no questions asked. Great Service. We pride ourselves on the best service, anywhere.
Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.
Shipping is FREE on all orders to customers within the EU. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 14 Days Return Policy.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us atsales@zentra-eu.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: We allow returns if the product has only been opened and inspected, but not used. Products showing signs of use, wear, or missing accessories are not eligible for refund.
We allow returns if the product has only been opened and inspected, but not used.
If you decide you want to return your order, please email us atsales@zentra-eu.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Please do not ship your return until we have confirmed the correct return address with you.
All standard returns must be sent to our central return address:
Zentra Online - Returns Department
Groeneweg 32c
1861 PH Bergen
The Netherlands
In some cases, especially for large or technical equipment, we may ask you to ship directly to the manufacturer’s warehouse. Our customer service team will confirm the correct return location with you by email before you send back the product.
Orders Not Received
If your order has not arrived within the estimated delivery time, please contact us atsales@zentra-eu.com with your order number. We will investigate with the courier and, if the package is confirmed lost, we will offer you either a replacement or a full refund.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@zentra-eu.com the day of delivery.
Zentra will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call us immediately.
Orders canceled before shipment will receive a full refund. Orders canceled after shipment fall under our 14-day return policy and may be subject to return shipping costs.
Timeframes for Reporting Issues
To make sure we can help you quickly, please report issues within the following timeframes:
-
Change of Mind: 14 days from the date you received the order.
-
Damaged Items: On the day of delivery (please send photos the same day).
-
Wrong Product Received: Within 7 days of delivery.
-
Faulty Product (after delivery): Within 14 days of delivery, unless covered by warranty.
-
Order Not Received: Within 30 days from the order date.
-
Order Cancellation: Before the order has been shipped for a full refund; after shipment, our 14-day return policy applies.
Refund Processing Time
Once we get your returned item, we’ll check it and then send your money back. This usually takes 5 to 7 days. We’ll let you know as soon as your refund is on the way.
Refund Method
All refunds will be made to your original payment method unless otherwise agreed in writing.
Other Return Policy Notes:
All products sold on our website follow this 14-day return policy unless explicitly stated otherwise in the product description.
Certified pre-owned or used products are not eligible for return unless they arrive damaged or defective.
Orders placed for short-term or temporary use (e.g., trade shows, promotional events) are generally not eligible for return unless the product arrives damaged or is not as described.
Faulty Items After Delivery
If your item stops working within 14 days of delivery and is not due to misuse or damage, please contact us for a replacement or refund. Items may also be covered by the warranty, see our Product Warranty Policy for details.
At Zentra Online, we want to make your shopping experience simple and safe. Here's everything you need to know about how payments work in our store.
Payment Methods
We accept the following payment methods:
-
Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay
-
Wallets: Apple Pay, Google Pay, Paypal
-
Local Methods: iDEAL (Netherlands), Bancontact (Belgium)
You will be charged at the time of placing the order.
Currency
All prices are listed in Euros (€).
Taxes (VAT)
-
VAT is included in all listed prices.
-
We provide VAT invoices for every order.
Order Cancellations
You can cancel your order anytime before it is shipped and get a full refund.
There’s no time limit as long as the item hasn’t been shipped yet. Once shipped, our 14-day return policy applies.
If you have any questions, feel free to contact us atsales@zentra-eu.com
- Description
- Why Buy From Us
- Shipping
- Return & Refund Policy
- Payments Policy
![]()
Phoenix Blu Top
This autoclave is equipped with a 4" high resolution LCD DISPLAY that allows you to view the graph of the sterilization cycle and the sterilization parameters in real time. This version is available with a USB port for automatic saving of the sterilization cycle data on a USB key and with INTEGRATED PRINTER as optional.
The Phoenix Blu It's the only autoclave that gives you full hospital grade sterilization while fitting perfectly in small spaces. No more worrying that your compact sterilizer isn't good enough. This little powerhouse does everything the big machines do, just in a package that actually fits your office.
Here's what makes it perfect for small practices: The water purification system sits right on top of the machine, not beside it. This means you get automatic water handling without taking up any extra floor or counter space. Just connect it to your water line, and you're done. Perfect sterilization in the smallest footprint possible.
The best part? You get the same Class B sterilization as the big hospital machines. Every instrument comes out perfectly sterile, whether it's solid tools, hollow instruments, or wrapped items. Your patients get the same level of safety as they would in a major medical center.
Why Phoenix Blu Top?
-
Hospital grade: Full Class B sterilization kills everything, every time.
-
Space saving design: Water system mounts on top, not beside the machine.
-
Automatic water handling: No tanks to fill or empty, connects to your tap.
-
Fast 15-minute cycles: Quick turnaround means more time with patients.
-
Easy to read display: Clear screen shows exactly what's happening.
-
Perfect documentation: Saves all sterilisation records automatically.
-
Quiet operation: Won't disturb patients or interrupt treatments.
2 Years Warranty on defective spare parts (not subject to wear)
LCD DISPLAY
The multilingual display shows the graph of the cycle in use and provides the operator with instant data, on the pressure or temperature inside the chamber or on the function in progress. In addition, the screen shows warning / error messages supported by an audible alarm.
USB PORT
Every Phoenix Blu autoclave comes with a built-in USB port, no matter the version. Simply insert the supplied USB stick to save and archive all sterilization data forever.
The Phoenix Blu PRINTER version includes both a USB port and an integrated thermal printer. It automatically prints sterilization results on thermal paper, so you can file physical receipts as proof of completed and successful sterilization cycles.
STAND-BY FUNCTION
The stand-by function keeps the sterilization chamber warm between uses. This saves 10–15 minutes on the next cycle and helps prevent moisture buildup during overnight standby.
DRYING
With Phoenix Blu, you’re in control.
Forget preset cycles choose your drying time for every sterilization:
1, 5, or 10 minutes depending on your needs.
12 STERILIZATION CYCLES
Includes 4 sterilization cycles at either 134 °C or 121 °C, all in Class B.
By adjusting the drying time (1, 5, or 10 minutes) with the DRY button, you can achieve up to 12 custom cycle combinations.
Every cycle can also be used as a rapid cycle.
3 TEST CYCLES
Built-in safety and performance test cycles:
-
Helix Test
-
Bowie & Dick Test
-
Vacuum Test
ULTRA-FAST STEAM GENERATOR
Phoenix Blu uses a latest-generation external steam generator an ULTRA-RAPID version.
Key benefits:
-
Reduces chamber fill time
-
Speeds up the entire sterilization process
-
Transforms water into steam almost instantly
-
Prevents limescale buildup in internal parts
QUALITY AND SPEED
Every clinic wants reliability and efficiency. Phoenix Blu delivers both.
-
Built with only high-quality components
-
Every element and its position is carefully designed
-
Makes maintenance fast and simple whether routine or special
DOUBLE-HEAD VACUUM PUMP
The vacuum pump is the heart of Class B sterilization.
Phoenix Blu uses only high-efficiency, double-head vacuum pumps with three fractionated vacuum phases, ensuring deep sterilization of every instrument.
INDEPENDENT AND INSPECTABLE TANKS
Equipped with two separate tanks one for distilled water, the other for used water.
-
Easily accessed by unscrewing the top cover
-
Quick and straightforward maintenance
-
Built-in water quality control system: checks water conductivity and alerts if levels exceed 15 μS
AIR / WATER SEPARATOR
Inside the autoclave are two condensers:
-
One converts steam back into water
-
The other separates air from water
This feature helps protect internal parts from steam or corrosive liquids, preventing damage to key components like the vacuum pump.
QUICK DRAIN PIPE
All Phoenix Blu models feature a quick coupling system for water loading and draining.
-
Positioned at the front for easy access
-
Optional rear exhaust available by request (standard on some models)
| Specification | Phoenix Blu 18 | Phoenix Blu 24 |
|---|---|---|
| General Information | ||
| Sterilization System | Steam Sterilizer (Autoclave) | Steam Sterilizer (Autoclave) |
| Medical Device Class | Class IIb | Class IIb |
| Class (UNI EN 13060) | Class B | Class B |
| Physical Specifications | ||
| External Dimensions | 462 × 445 × 600 mm (W × H × D) | 462 × 445 × 600 mm (W × H × D) |
| Weight | Net: 54 kg | Gross: 56 kg | Net: 56 kg | Gross: 59 kg |
| Sterilization Chamber | 255 × 360 mm (ø × D) | 255 × 460 mm (ø × D) |
| Trays (3 included) | 285 × 190 mm | 385 × 190 mm |
| Power & Installation | ||
| Power Consumption | 1800 W | 1800 W |
| Voltage | 220 V | 220 V |
| Min. Support Surface Depth | 500 mm | 500 mm |
| Min. Support Surface Width | 460 mm | 460 mm |
| Min. Space for Water Loading | 165 mm | 165 mm |
| Operating Parameters | ||
| Sterilization Temperature | 121°C - 134°C | 121°C - 134°C |
| Maximum Temperature | 138°C | 138°C |
| Working Pressure | 121°C: 1.0-1.3 bar (STP) 134°C: 2.0-2.4 bar (STP) |
121°C: 1.0-1.3 bar (STP) 134°C: 2.0-2.4 bar (STP) |
| Max Working Empty | -0.9 bar (STP) | -0.9 bar (STP) |
| Maximum Pressure | 2.5 bar | 2.5 bar |
| Water System | ||
| Water Tank Capacity | Distilled: 4.6 L | Used: 5.0 L | Distilled: 4.6 L | Used: 5.0 L |
| Water Consumption per Cycle | 0.30-0.55 L (15 cycles) | 0.40-0.60 L (11 cycles) |
| Filtration | ||
| Bacteriological Filter (Air) | ø 56 mm | 0.3 μm capacity | ø 56 mm | 0.3 μm capacity |
**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**
See manual and certifications here
Why Buy From Us?
We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Zentra.
Free Shipping within the EU. No extra charges. Ever.
Price Match Guarantee. Best prices online guaranteed.
30 Day Easy Returns. No happy with your product? we'll take it back no questions asked. Great Service. We pride ourselves on the best service, anywhere.
Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.
Shipping is FREE on all orders to customers within the EU. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for.
That's why we offer a 14 Days Return Policy.
If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us atsales@zentra-eu.com with your order number and we will provide detailed instructions on how to process the return.
Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order.
Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment.
*Please note: We allow returns if the product has only been opened and inspected, but not used. Products showing signs of use, wear, or missing accessories are not eligible for refund.
We allow returns if the product has only been opened and inspected, but not used.
If you decide you want to return your order, please email us atsales@zentra-eu.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.
Please do not ship your return until we have confirmed the correct return address with you.
All standard returns must be sent to our central return address:
Zentra Online - Returns Department
Groeneweg 32c
1861 PH Bergen
The Netherlands
In some cases, especially for large or technical equipment, we may ask you to ship directly to the manufacturer’s warehouse. Our customer service team will confirm the correct return location with you by email before you send back the product.
Orders Not Received
If your order has not arrived within the estimated delivery time, please contact us atsales@zentra-eu.com with your order number. We will investigate with the courier and, if the package is confirmed lost, we will offer you either a replacement or a full refund.
Damages
If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@zentra-eu.com the day of delivery.
Zentra will pay for shipping defective, damaged, or incorrect merchandise at our cost.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty.
Cancellations
If you would like to cancel an order, please email or call us immediately.
Orders canceled before shipment will receive a full refund. Orders canceled after shipment fall under our 14-day return policy and may be subject to return shipping costs.
Timeframes for Reporting Issues
To make sure we can help you quickly, please report issues within the following timeframes:
-
Change of Mind: 14 days from the date you received the order.
-
Damaged Items: On the day of delivery (please send photos the same day).
-
Wrong Product Received: Within 7 days of delivery.
-
Faulty Product (after delivery): Within 14 days of delivery, unless covered by warranty.
-
Order Not Received: Within 30 days from the order date.
-
Order Cancellation: Before the order has been shipped for a full refund; after shipment, our 14-day return policy applies.
Refund Processing Time
Once we get your returned item, we’ll check it and then send your money back. This usually takes 5 to 7 days. We’ll let you know as soon as your refund is on the way.
Refund Method
All refunds will be made to your original payment method unless otherwise agreed in writing.
Other Return Policy Notes:
All products sold on our website follow this 14-day return policy unless explicitly stated otherwise in the product description.
Certified pre-owned or used products are not eligible for return unless they arrive damaged or defective.
Orders placed for short-term or temporary use (e.g., trade shows, promotional events) are generally not eligible for return unless the product arrives damaged or is not as described.
Faulty Items After Delivery
If your item stops working within 14 days of delivery and is not due to misuse or damage, please contact us for a replacement or refund. Items may also be covered by the warranty, see our Product Warranty Policy for details.
At Zentra Online, we want to make your shopping experience simple and safe. Here's everything you need to know about how payments work in our store.
Payment Methods
We accept the following payment methods:
-
Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay
-
Wallets: Apple Pay, Google Pay, Paypal
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Local Methods: iDEAL (Netherlands), Bancontact (Belgium)
You will be charged at the time of placing the order.
Currency
All prices are listed in Euros (€).
Taxes (VAT)
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VAT is included in all listed prices.
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We provide VAT invoices for every order.
Order Cancellations
You can cancel your order anytime before it is shipped and get a full refund.
There’s no time limit as long as the item hasn’t been shipped yet. Once shipped, our 14-day return policy applies.
If you have any questions, feel free to contact us atsales@zentra-eu.com