Shipping is FREE on all orders to customers within EU. We don't want to mess around with fine print and extra charges, we like things to be simple and easy.
Want to know about our Returns Policy? Read more here.
Order Confirmation:
As soon as you place your order you will receive an order confirmation email. This means that we have received your order in our system and pre-authorised your credit card for the purchase. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. If your item is on back-order or unavailable we will void the pre-authorisation and reach out to you via email to see if alternate arrangements can be made.
If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and get to work preparing your order for shipment.
Shipping Information
We process and pack orders from Monday to Friday. It usually takes 1–3 working days to get your order ready and 1–7 working days for shipping.
We only ship orders to customers within the EU.
Delivery time depends on your location, but most orders arrive within 1–10 working days.
We work with trusted EU-based suppliers who ship orders using reputable courier services such as DHL, DPD, UPS, or local postal services, depending on the destination and supplier.
We’ll send you a tracking number as soon as your order ships.
If you have any questions, feel free to contact us.
Order Shipment:
If your order is in stock and we process the charges to your credit card it will ship within three business days from the date of your order.
We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.
If you do not receive shipping confirmation from us within four business days of your order feel free to follow up with us at sales@zentra-eu.com.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery or do not agree to accept the delivery.
If you do accept delivery you are required to immediately take photos using your smart phone or camera of the damaged packaging or products inside the packaging.
If your item(s) do arrived damaged please send photos to sales@zentra-eu.com, then visit our Returns page and lodge your return claim online.
Shipping Issues or Delays
If your package is delayed, lost, or damaged during transit:
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Contact us at sales@zentra-eu.com with your order number.
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Please include photos and delivery tracking details (if available).
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We will investigate and provide a replacement or refund as applicable.