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Phoenix-Blu-LCD-Plus-18-24

Guarisco Autoclave - Phoenix Blu Plus 18L/24L LCD + Free Water Distiller

€3.672,35 (Incl. VAT)
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✅ Free shipping within the EU
✅ Easy returns
✅ Price match guaranteed

Phoenix Blu LCD Plus

This autoclave is equipped with a 4" high resolution LCD DISPLAY that allows you to view the graph of the sterilization cycle and the sterilization parameters in real time. This version is  available with a USB port for automatic saving of the sterilization cycle data on a USB key and with INTEGRATED PRINTER as optional.

Here's what makes your life easier: This amazing machine connects directly to your water supply, just like your sink. It automatically cleans the water, uses exactly the right amount, and throws away the dirty water when it's done. You literally never touch water again. While you're treating patients, the Phoenix Blu Plus is quietly taking care of everything.

It automatically prints out a perfect record of every sterilisation cycle. No more worrying about inspectors or keeping track of paperwork. Everything is documented perfectly, just the way it should be.

This is a Class B autoclave, which means it can sterilize anything you put in it. From simple tools to complex instruments with hollow spaces. One machine handles everything in your practice.

 

Download Catalog here

 

Why Phoenix Blu Plus?

  • Saves hours every week: No more manual water handling or constant monitoring.

  • Perfect results guaranteed: Hospital-grade sterilization that kills everything.

  • Automatic documentation: Built-in printer creates perfect records for inspections.

  • Works with any instruments: Solid, hollow, wrapped, or unwrapped items.

  • Smart water system: Connects to your tap, purifies automatically, empties itself.

  • Easy-to-read screen: Shows exactly what's happening in simple language.

  • Saves money: No more buying distilled water or paying for service calls.

  • Fast cycles: Ready for the next load quickly with pre-heating feature

 

MAIN FUNCTIONS:

 

LCD DISPLAY

The multilingual display shows the graph of the cycle in use and provides the operator with instant data, on the pressure or temperature inside the chamber or on the function in progress. In addition, the screen shows warning / error messages supported by an audible alarm.

USB PORT

Every Phoenix Blu autoclave comes with a built-in USB port, no matter the version. Simply insert the supplied USB stick to save and archive all sterilization data forever.

The Phoenix Blu PRINTER version includes both a USB port and an integrated thermal printer. It automatically prints sterilization results on thermal paper, so you can file physical receipts as proof of completed and successful sterilization cycles.

STAND-BY FUNCTION

The stand-by function keeps the sterilization chamber warm between uses. This saves 10 - 15 minutes on the next cycle and helps prevent moisture buildup during overnight standby.

DRYING

With Phoenix Blu, you’re in control.
Forget preset cycles choose your drying time for every sterilisation:
1, 5, or 10 minutes depending on your needs.

12 STERILIZATION CYCLES

Includes 4 sterilization cycles at either 134 °C or 121 °C, all in Class B.
By adjusting the drying time (1, 5, or 10 minutes) with the DRY button, you can achieve up to 12 custom cycle combinations.
Every cycle can also be used as a rapid cycle.

3 TEST CYCLES

Built-in safety and performance test cycles:

  • Helix Test

  • Bowie & Dick Test

  • Vacuum Test

ULTRA-FAST STEAM GENERATOR

Phoenix Blu uses a latest generation external steam generator an ULTRA-RAPID version.

Key benefits:

  • Reduces chamber fill time

  • Speeds up the entire sterilisation process

  • Transforms water into steam almost instantly

  • Prevents limescale buildup in internal parts

QUALITY AND SPEED

Every clinic wants reliability and efficiency. Phoenix Blu delivers both.

  • Built with only high-quality components

  • Every element and its position is carefully designed

  • Makes maintenance fast and simple whether routine or special

DOUBLE-HEAD VACUUM PUMP

The vacuum pump is the heart of Class B sterilisation.
Phoenix Blu uses only high-efficiency, double-head vacuum pumps with three fractionated vacuum phases, ensuring deep sterilisation of every instrument.

INDEPENDENT AND INSPECTABLE TANKS

Equipped with two separate tanks one for distilled water, the other for used water.

  • Easily accessed by unscrewing the top cover.

  • Quick and straightforward maintenance.

  • Built-in water quality control system: checks water conductivity and alerts if levels exceed 15 μS.

AIR / WATER SEPARATOR

Inside the autoclave are two condensers:

  • One converts steam back into water

  • The other separates air from water

This feature helps protect internal parts from steam or corrosive liquids, preventing damage to key components like the vacuum pump.

QUICK DRAIN PIPE

All Phoenix Blu models feature a quick coupling system for water loading and draining.

  • Positioned at the front for easy access

  • Optional rear exhaust available by request (standard on some models)

 

 

Specification Phoenix Blu 18 Phoenix Blu 24
General Information
Sterilization System Steam Sterilizer (Autoclave) Steam Sterilizer (Autoclave)
Medical Device Class Class IIb Class IIb
Class (UNI EN 13060) Class B Class B
Physical Specifications
External Dimensions 462 × 445 × 600 mm (W × H × D) 462 × 445 × 600 mm (W × H × D)
Weight Net: 54 kg | Gross: 56 kg Net: 56 kg | Gross: 59 kg
Sterilization Chamber 255 × 360 mm (ø × D) 255 × 460 mm (ø × D)
Trays (3 included) 285 × 190 mm 385 × 190 mm
Power & Installation
Power Consumption 1800 W 1800 W
Voltage 220 V 220 V
Min. Support Surface Depth 500 mm 500 mm
Min. Support Surface Width 460 mm 460 mm
Min. Space for Water Loading 165 mm 165 mm
Operating Parameters
Sterilization Temperature 121°C - 134°C 121°C - 134°C
Maximum Temperature 138°C 138°C
Working Pressure 121°C: 1.0-1.3 bar (STP)
134°C: 2.0-2.4 bar (STP)		 121°C: 1.0-1.3 bar (STP)
134°C: 2.0-2.4 bar (STP)
Max Working Empty -0.9 bar (STP) -0.9 bar (STP)
Maximum Pressure 2.5 bar 2.5 bar
Water System
Water Tank Capacity Distilled: 4.6 L | Used: 5.0 L Distilled: 4.6 L | Used: 5.0 L
Water Consumption per Cycle 0.30-0.55 L (15 cycles) 0.40-0.60 L (11 cycles)
Filtration
Bacteriological Filter (Air) ø 56 mm | 0.3 μm capacity ø 56 mm | 0.3 μm capacity

 

 

**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**

 

See manual and certifications here

Description

Phoenix Blu LCD Plus

This autoclave is equipped with a 4" high resolution LCD DISPLAY that allows you to view the graph of the sterilization cycle and the sterilization parameters in real time. This version is  available with a USB port for automatic saving of the sterilization cycle data on a USB key and with INTEGRATED PRINTER as optional.

Here's what makes your life easier: This amazing machine connects directly to your water supply, just like your sink. It automatically cleans the water, uses exactly the right amount, and throws away the dirty water when it's done. You literally never touch water again. While you're treating patients, the Phoenix Blu Plus is quietly taking care of everything.

It automatically prints out a perfect record of every sterilisation cycle. No more worrying about inspectors or keeping track of paperwork. Everything is documented perfectly, just the way it should be.

This is a Class B autoclave, which means it can sterilize anything you put in it. From simple tools to complex instruments with hollow spaces. One machine handles everything in your practice.

 

Download Catalog here

 

Why Phoenix Blu Plus?

  • Saves hours every week: No more manual water handling or constant monitoring.

  • Perfect results guaranteed: Hospital-grade sterilization that kills everything.

  • Automatic documentation: Built-in printer creates perfect records for inspections.

  • Works with any instruments: Solid, hollow, wrapped, or unwrapped items.

  • Smart water system: Connects to your tap, purifies automatically, empties itself.

  • Easy-to-read screen: Shows exactly what's happening in simple language.

  • Saves money: No more buying distilled water or paying for service calls.

  • Fast cycles: Ready for the next load quickly with pre-heating feature

 

MAIN FUNCTIONS:

 

LCD DISPLAY

The multilingual display shows the graph of the cycle in use and provides the operator with instant data, on the pressure or temperature inside the chamber or on the function in progress. In addition, the screen shows warning / error messages supported by an audible alarm.

USB PORT

Every Phoenix Blu autoclave comes with a built-in USB port, no matter the version. Simply insert the supplied USB stick to save and archive all sterilization data forever.

The Phoenix Blu PRINTER version includes both a USB port and an integrated thermal printer. It automatically prints sterilization results on thermal paper, so you can file physical receipts as proof of completed and successful sterilization cycles.

STAND-BY FUNCTION

The stand-by function keeps the sterilization chamber warm between uses. This saves 10 - 15 minutes on the next cycle and helps prevent moisture buildup during overnight standby.

DRYING

With Phoenix Blu, you’re in control.
Forget preset cycles choose your drying time for every sterilisation:
1, 5, or 10 minutes depending on your needs.

12 STERILIZATION CYCLES

Includes 4 sterilization cycles at either 134 °C or 121 °C, all in Class B.
By adjusting the drying time (1, 5, or 10 minutes) with the DRY button, you can achieve up to 12 custom cycle combinations.
Every cycle can also be used as a rapid cycle.

3 TEST CYCLES

Built-in safety and performance test cycles:

  • Helix Test

  • Bowie & Dick Test

  • Vacuum Test

ULTRA-FAST STEAM GENERATOR

Phoenix Blu uses a latest generation external steam generator an ULTRA-RAPID version.

Key benefits:

  • Reduces chamber fill time

  • Speeds up the entire sterilisation process

  • Transforms water into steam almost instantly

  • Prevents limescale buildup in internal parts

QUALITY AND SPEED

Every clinic wants reliability and efficiency. Phoenix Blu delivers both.

  • Built with only high-quality components

  • Every element and its position is carefully designed

  • Makes maintenance fast and simple whether routine or special

DOUBLE-HEAD VACUUM PUMP

The vacuum pump is the heart of Class B sterilisation.
Phoenix Blu uses only high-efficiency, double-head vacuum pumps with three fractionated vacuum phases, ensuring deep sterilisation of every instrument.

INDEPENDENT AND INSPECTABLE TANKS

Equipped with two separate tanks one for distilled water, the other for used water.

  • Easily accessed by unscrewing the top cover.

  • Quick and straightforward maintenance.

  • Built-in water quality control system: checks water conductivity and alerts if levels exceed 15 μS.

AIR / WATER SEPARATOR

Inside the autoclave are two condensers:

  • One converts steam back into water

  • The other separates air from water

This feature helps protect internal parts from steam or corrosive liquids, preventing damage to key components like the vacuum pump.

QUICK DRAIN PIPE

All Phoenix Blu models feature a quick coupling system for water loading and draining.

  • Positioned at the front for easy access

  • Optional rear exhaust available by request (standard on some models)

 

 

Specification Phoenix Blu 18 Phoenix Blu 24
General Information
Sterilization System Steam Sterilizer (Autoclave) Steam Sterilizer (Autoclave)
Medical Device Class Class IIb Class IIb
Class (UNI EN 13060) Class B Class B
Physical Specifications
External Dimensions 462 × 445 × 600 mm (W × H × D) 462 × 445 × 600 mm (W × H × D)
Weight Net: 54 kg | Gross: 56 kg Net: 56 kg | Gross: 59 kg
Sterilization Chamber 255 × 360 mm (ø × D) 255 × 460 mm (ø × D)
Trays (3 included) 285 × 190 mm 385 × 190 mm
Power & Installation
Power Consumption 1800 W 1800 W
Voltage 220 V 220 V
Min. Support Surface Depth 500 mm 500 mm
Min. Support Surface Width 460 mm 460 mm
Min. Space for Water Loading 165 mm 165 mm
Operating Parameters
Sterilization Temperature 121°C - 134°C 121°C - 134°C
Maximum Temperature 138°C 138°C
Working Pressure 121°C: 1.0-1.3 bar (STP)
134°C: 2.0-2.4 bar (STP)		 121°C: 1.0-1.3 bar (STP)
134°C: 2.0-2.4 bar (STP)
Max Working Empty -0.9 bar (STP) -0.9 bar (STP)
Maximum Pressure 2.5 bar 2.5 bar
Water System
Water Tank Capacity Distilled: 4.6 L | Used: 5.0 L Distilled: 4.6 L | Used: 5.0 L
Water Consumption per Cycle 0.30-0.55 L (15 cycles) 0.40-0.60 L (11 cycles)
Filtration
Bacteriological Filter (Air) ø 56 mm | 0.3 μm capacity ø 56 mm | 0.3 μm capacity

 

 

**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**

 

See manual and certifications here

Why Buy From Us

Why Buy From Us?

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Zentra. 

Free Shipping within the EU. No extra charges. Ever.
Price Match Guarantee. Best prices online guaranteed.

30 Day Easy Returns. No happy with your product? we'll take it back no questions asked. Great Service. We pride ourselves on the best service, anywhere. 

Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

Shipping

Shipping is FREE on all orders to customers within the EU. We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Return & Refund Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for. 

That's why we offer a 14 Days Return Policy. 

If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us atsales@zentra-eu.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. 

*Please note: We allow returns if the product has only been opened and inspected, but not used. Products showing signs of use, wear, or missing accessories are not eligible for refund.

We allow returns if the product has only been opened and inspected, but not used.

If you decide you want to return your order, please email us atsales@zentra-eu.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Please do not ship your return until we have confirmed the correct return address with you.

All standard returns must be sent to our central return address:

Zentra Online - Returns Department
Groeneweg 32c
1861 PH Bergen
The Netherlands

In some cases, especially for large or technical equipment, we may ask you to ship directly to the manufacturer’s warehouse. Our customer service team will confirm the correct return location with you by email before you send back the product.

Orders Not Received

If your order has not arrived within the estimated delivery time, please contact us atsales@zentra-eu.com with your order number. We will investigate with the courier and, if the package is confirmed lost, we will offer you either a replacement or a full refund.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@zentra-eu.com the day of delivery.

Zentra will pay for shipping defective, damaged, or incorrect merchandise at our cost. 

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty. 

Cancellations 

If you would like to cancel an order, please email or call us immediately.

Orders canceled before shipment will receive a full refund. Orders canceled after shipment fall under our 14-day return policy and may be subject to return shipping costs.

Timeframes for Reporting Issues

To make sure we can help you quickly, please report issues within the following timeframes:

  • Change of Mind: 14 days from the date you received the order.

  • Damaged Items: On the day of delivery (please send photos the same day).

  • Wrong Product Received: Within 7 days of delivery.

  • Faulty Product (after delivery): Within 14 days of delivery, unless covered by warranty.

  • Order Not Received: Within 30 days from the order date.

  • Order Cancellation: Before the order has been shipped for a full refund; after shipment, our 14-day return policy applies.

Refund Processing Time

Once we get your returned item, we’ll check it and then send your money back. This usually takes 5 to 7 days. We’ll let you know as soon as your refund is on the way.

Refund Method

All refunds will be made to your original payment method unless otherwise agreed in writing.

Other Return Policy Notes: 

All products sold on our website follow this 14-day return policy unless explicitly stated otherwise in the product description.

Certified pre-owned or used products are not eligible for return unless they arrive damaged or defective.

Orders placed for short-term or temporary use (e.g., trade shows, promotional events) are generally not eligible for return unless the product arrives damaged or is not as described.

Faulty Items After Delivery

If your item stops working within 14 days of delivery and is not due to misuse or damage, please contact us for a replacement or refund. Items may also be covered by the warranty, see our Product Warranty Policy for details.

Payments Policy

At Zentra Online, we want to make your shopping experience simple and safe. Here's everything you need to know about how payments work in our store.

Payment Methods

We accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

  • Wallets: Apple Pay, Google Pay, Paypal

  • Local Methods: iDEAL (Netherlands), Bancontact (Belgium)

You will be charged at the time of placing the order.

Currency

All prices are listed in Euros (€).

Taxes (VAT)

  • VAT is included in all listed prices.

  • We provide VAT invoices for every order.

Order Cancellations

You can cancel your order anytime before it is shipped and get a full refund.
There’s no time limit as long as the item hasn’t been shipped yet. Once shipped, our 14-day return policy applies.

If you have any questions, feel free to contact us atsales@zentra-eu.com

Description

Phoenix Blu LCD Plus

This autoclave is equipped with a 4" high resolution LCD DISPLAY that allows you to view the graph of the sterilization cycle and the sterilization parameters in real time. This version is  available with a USB port for automatic saving of the sterilization cycle data on a USB key and with INTEGRATED PRINTER as optional.

Here's what makes your life easier: This amazing machine connects directly to your water supply, just like your sink. It automatically cleans the water, uses exactly the right amount, and throws away the dirty water when it's done. You literally never touch water again. While you're treating patients, the Phoenix Blu Plus is quietly taking care of everything.

It automatically prints out a perfect record of every sterilisation cycle. No more worrying about inspectors or keeping track of paperwork. Everything is documented perfectly, just the way it should be.

This is a Class B autoclave, which means it can sterilize anything you put in it. From simple tools to complex instruments with hollow spaces. One machine handles everything in your practice.

 

Download Catalog here

 

Why Phoenix Blu Plus?

  • Saves hours every week: No more manual water handling or constant monitoring.

  • Perfect results guaranteed: Hospital-grade sterilization that kills everything.

  • Automatic documentation: Built-in printer creates perfect records for inspections.

  • Works with any instruments: Solid, hollow, wrapped, or unwrapped items.

  • Smart water system: Connects to your tap, purifies automatically, empties itself.

  • Easy-to-read screen: Shows exactly what's happening in simple language.

  • Saves money: No more buying distilled water or paying for service calls.

  • Fast cycles: Ready for the next load quickly with pre-heating feature

 

MAIN FUNCTIONS:

 

LCD DISPLAY

The multilingual display shows the graph of the cycle in use and provides the operator with instant data, on the pressure or temperature inside the chamber or on the function in progress. In addition, the screen shows warning / error messages supported by an audible alarm.

USB PORT

Every Phoenix Blu autoclave comes with a built-in USB port, no matter the version. Simply insert the supplied USB stick to save and archive all sterilization data forever.

The Phoenix Blu PRINTER version includes both a USB port and an integrated thermal printer. It automatically prints sterilization results on thermal paper, so you can file physical receipts as proof of completed and successful sterilization cycles.

STAND-BY FUNCTION

The stand-by function keeps the sterilization chamber warm between uses. This saves 10 - 15 minutes on the next cycle and helps prevent moisture buildup during overnight standby.

DRYING

With Phoenix Blu, you’re in control.
Forget preset cycles choose your drying time for every sterilisation:
1, 5, or 10 minutes depending on your needs.

12 STERILIZATION CYCLES

Includes 4 sterilization cycles at either 134 °C or 121 °C, all in Class B.
By adjusting the drying time (1, 5, or 10 minutes) with the DRY button, you can achieve up to 12 custom cycle combinations.
Every cycle can also be used as a rapid cycle.

3 TEST CYCLES

Built-in safety and performance test cycles:

  • Helix Test

  • Bowie & Dick Test

  • Vacuum Test

ULTRA-FAST STEAM GENERATOR

Phoenix Blu uses a latest generation external steam generator an ULTRA-RAPID version.

Key benefits:

  • Reduces chamber fill time

  • Speeds up the entire sterilisation process

  • Transforms water into steam almost instantly

  • Prevents limescale buildup in internal parts

QUALITY AND SPEED

Every clinic wants reliability and efficiency. Phoenix Blu delivers both.

  • Built with only high-quality components

  • Every element and its position is carefully designed

  • Makes maintenance fast and simple whether routine or special

DOUBLE-HEAD VACUUM PUMP

The vacuum pump is the heart of Class B sterilisation.
Phoenix Blu uses only high-efficiency, double-head vacuum pumps with three fractionated vacuum phases, ensuring deep sterilisation of every instrument.

INDEPENDENT AND INSPECTABLE TANKS

Equipped with two separate tanks one for distilled water, the other for used water.

  • Easily accessed by unscrewing the top cover.

  • Quick and straightforward maintenance.

  • Built-in water quality control system: checks water conductivity and alerts if levels exceed 15 μS.

AIR / WATER SEPARATOR

Inside the autoclave are two condensers:

  • One converts steam back into water

  • The other separates air from water

This feature helps protect internal parts from steam or corrosive liquids, preventing damage to key components like the vacuum pump.

QUICK DRAIN PIPE

All Phoenix Blu models feature a quick coupling system for water loading and draining.

  • Positioned at the front for easy access

  • Optional rear exhaust available by request (standard on some models)

 

 

Specification Phoenix Blu 18 Phoenix Blu 24
General Information
Sterilization System Steam Sterilizer (Autoclave) Steam Sterilizer (Autoclave)
Medical Device Class Class IIb Class IIb
Class (UNI EN 13060) Class B Class B
Physical Specifications
External Dimensions 462 × 445 × 600 mm (W × H × D) 462 × 445 × 600 mm (W × H × D)
Weight Net: 54 kg | Gross: 56 kg Net: 56 kg | Gross: 59 kg
Sterilization Chamber 255 × 360 mm (ø × D) 255 × 460 mm (ø × D)
Trays (3 included) 285 × 190 mm 385 × 190 mm
Power & Installation
Power Consumption 1800 W 1800 W
Voltage 220 V 220 V
Min. Support Surface Depth 500 mm 500 mm
Min. Support Surface Width 460 mm 460 mm
Min. Space for Water Loading 165 mm 165 mm
Operating Parameters
Sterilization Temperature 121°C - 134°C 121°C - 134°C
Maximum Temperature 138°C 138°C
Working Pressure 121°C: 1.0-1.3 bar (STP)
134°C: 2.0-2.4 bar (STP)		 121°C: 1.0-1.3 bar (STP)
134°C: 2.0-2.4 bar (STP)
Max Working Empty -0.9 bar (STP) -0.9 bar (STP)
Maximum Pressure 2.5 bar 2.5 bar
Water System
Water Tank Capacity Distilled: 4.6 L | Used: 5.0 L Distilled: 4.6 L | Used: 5.0 L
Water Consumption per Cycle 0.30-0.55 L (15 cycles) 0.40-0.60 L (11 cycles)
Filtration
Bacteriological Filter (Air) ø 56 mm | 0.3 μm capacity ø 56 mm | 0.3 μm capacity

 

 

**All our products are brand new, shipped in the original packaging, and include manufacturer warranty**

 

See manual and certifications here

Why Buy From Us

Why Buy From Us?

We get it. You've got a lot of choice when it comes to online retailers. Here's why we think you should shop with us at Zentra. 

Free Shipping within the EU. No extra charges. Ever.
Price Match Guarantee. Best prices online guaranteed.

30 Day Easy Returns. No happy with your product? we'll take it back no questions asked. Great Service. We pride ourselves on the best service, anywhere. 

Your Satisfaction Guaranteed. We handpick our products for quality, we know you'll love them. But is there is ever something wrong, we'll fix it.

Shipping

Shipping is FREE on all orders to customers within the EU. We don't want to mess around with fine print and extra charges, we like things to be simple and easy. 

Return & Refund Policy

While we fully stand by every product that we sell, we understand that sometimes you might change your mind or realise the product you ordered wasn't exactly what you were hoping for. 

That's why we offer a 14 Days Return Policy. 

If you decide you want to return an item for any reason within 14 days after receipt of your order, please email us atsales@zentra-eu.com with your order number and we will provide detailed instructions on how to process the return.

Please note, you as the customer will be responsible for paying the return shipping costs of the item(s) in your order. 

Once your return item(s) have been received and inspected at our warehouse(s), we will send you an email notification that we have processed your return payment. 

*Please note: We allow returns if the product has only been opened and inspected, but not used. Products showing signs of use, wear, or missing accessories are not eligible for refund.

We allow returns if the product has only been opened and inspected, but not used.

If you decide you want to return your order, please email us atsales@zentra-eu.com with your order number and we will assist you. We want to make this as simple of a process as possible for you.

Please do not ship your return until we have confirmed the correct return address with you.

All standard returns must be sent to our central return address:

Zentra Online - Returns Department
Groeneweg 32c
1861 PH Bergen
The Netherlands

In some cases, especially for large or technical equipment, we may ask you to ship directly to the manufacturer’s warehouse. Our customer service team will confirm the correct return location with you by email before you send back the product.

Orders Not Received

If your order has not arrived within the estimated delivery time, please contact us atsales@zentra-eu.com with your order number. We will investigate with the courier and, if the package is confirmed lost, we will offer you either a replacement or a full refund.

Damages

If the product is damaged, you must make note of it immediately when signing for delivery and send photos to sales@zentra-eu.com the day of delivery.

Zentra will pay for shipping defective, damaged, or incorrect merchandise at our cost. 

Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed. 

We will ensure you get the product you ordered, undamaged, as soon as possible. Items that become damaged after use are non-refundable unless specified under warranty. 

Cancellations 

If you would like to cancel an order, please email or call us immediately.

Orders canceled before shipment will receive a full refund. Orders canceled after shipment fall under our 14-day return policy and may be subject to return shipping costs.

Timeframes for Reporting Issues

To make sure we can help you quickly, please report issues within the following timeframes:

  • Change of Mind: 14 days from the date you received the order.

  • Damaged Items: On the day of delivery (please send photos the same day).

  • Wrong Product Received: Within 7 days of delivery.

  • Faulty Product (after delivery): Within 14 days of delivery, unless covered by warranty.

  • Order Not Received: Within 30 days from the order date.

  • Order Cancellation: Before the order has been shipped for a full refund; after shipment, our 14-day return policy applies.

Refund Processing Time

Once we get your returned item, we’ll check it and then send your money back. This usually takes 5 to 7 days. We’ll let you know as soon as your refund is on the way.

Refund Method

All refunds will be made to your original payment method unless otherwise agreed in writing.

Other Return Policy Notes: 

All products sold on our website follow this 14-day return policy unless explicitly stated otherwise in the product description.

Certified pre-owned or used products are not eligible for return unless they arrive damaged or defective.

Orders placed for short-term or temporary use (e.g., trade shows, promotional events) are generally not eligible for return unless the product arrives damaged or is not as described.

Faulty Items After Delivery

If your item stops working within 14 days of delivery and is not due to misuse or damage, please contact us for a replacement or refund. Items may also be covered by the warranty, see our Product Warranty Policy for details.

Payments Policy

At Zentra Online, we want to make your shopping experience simple and safe. Here's everything you need to know about how payments work in our store.

Payment Methods

We accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

  • Wallets: Apple Pay, Google Pay, Paypal

  • Local Methods: iDEAL (Netherlands), Bancontact (Belgium)

You will be charged at the time of placing the order.

Currency

All prices are listed in Euros (€).

Taxes (VAT)

  • VAT is included in all listed prices.

  • We provide VAT invoices for every order.

Order Cancellations

You can cancel your order anytime before it is shipped and get a full refund.
There’s no time limit as long as the item hasn’t been shipped yet. Once shipped, our 14-day return policy applies.

If you have any questions, feel free to contact us atsales@zentra-eu.com